3-Year Warranty – Your Peace of Mind Guaranteed

At Sunnerey, quality and customer satisfaction are our top priorities. That’s why we offer a 3-year warranty on all our products, giving you the confidence to shop with us. Our warranty terms are designed to provide clarity and fairness while ensuring your satisfaction with your purchase.

What Does Our Warranty Cover?

Our warranty covers manufacturing and material defects that occur within three years from the date of purchase.

Covered under warranty:

1. Manufacturing Defects: Issues caused by production or design flaws.
2. Functional Failures: Products not functioning as described under normal usage conditions.

Our warranty is in addition to your statutory rights.

What Is Not Covered Under Warranty?

To keep our products affordable and accessible, certain situations are excluded from the warranty:

• Damage due to misuse: Damage caused by improper use, abuse, or negligence.
• Wear and tear: Normal wear and tear resulting from regular use.
• Unauthorized modifications: Problems caused by third-party repairs or alterations.
• Outside warranty period: Claims made after the 3-year warranty period.
• Accidental damage: Breakages or damage due to accidents or mishandling.

If a defect is not covered under warranty, we will gladly offer affordable repair or replacement options.

How to Submit a Warranty Claim

If you believe your product is defective and covered under warranty, follow these simple steps:

1. Contact Us:
   Send an email to info@Sunnerey.com with the following details:
• Your order number.
• A clear description of the issue.
• Photos or videos showing the defect.
2. Assessment by Our Team:
• Our expert team will review your claim within 5 business days.
• If additional information is needed, we will reach out to you.
3. Warranty Resolutions:
   If your claim is approved, we will provide one of the following resolutions:
• Free repair: If possible, we will repair the defect at no cost to you.
• Replacement: A new product will be shipped to you free of charge.
• Discount or store credit: In specific cases, a discount or credit may be offered as an alternative.

Please note: For warranty approval, you may be required to return the product. Shipping costs are your responsibility unless otherwise stated.

Refund processing

Refunds are processed within 7 days of arrival.

What If My Product Arrives Damaged?

While we take great care to ensure your order arrives in perfect condition, we understand that shipping mishaps can happen.

Returns

Returns can be requested within 30 days of arrival, please check our return page here: 

What to Do If Your Product Is Damaged on Arrival

1. Report the Damage Immediately:
• Contact us within 7 days of receipt at info@Sunnerey.com.
• Attach photos of the damaged product and its packaging.
2. Our Process:
• We will assess your claim within 5 business days.
• In most cases, we will offer a free replacement or another suitable solution.
3. Important Note:
• Retain the damaged product and its original packaging until the issue is resolved. In some cases, we may request the product to be returned.

Your Warranty, Our Commitment

At Sunnerey, we are dedicated to delivering high-quality products and exceptional customer service. Our warranty is more than a promise of quality – it’s a reflection of our appreciation for your trust in us.

If you have any questions about our warranty or wish to submit a claim, feel free to contact us at info@Sunnerey.com. We’re here to help.

Copyright Notice

The content of this policy, including text, layout, and design, is the intellectual property of Sunnerey and is protected under applicable copyright laws. Unauthorized copying, reproduction, or distribution of this policy in whole or in part is strictly prohibited and may result in legal action. If you wish to reference or use any part of this policy, please contact us at info@Sunnerey.com for permission.