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Why not submit a dispute through PayPal or other credit card providers?

At Sunnerey.com, we strive to process returns and refunds or any issues as quickly and smoothly as possible. To ensure a hassle-free experience, we kindly ask that you do not open disputes through your credit card provider or PayPal. Should you intend to open a dispute, we kindly request that you first contact one of the 2 email addresses below. These are specifically designed to address any issues and provide a resolution before you file a dispute!

Why we advise you not to file a claim with your payment provider:

  • How does opening a dispute affect my return/refund? When you open a dispute with your payment provider, a hold is placed on your transaction and the process is automatically taken over by the provider's dispute system. This means we cannot process your refund directly until the dispute is resolved, which can significantly delay the return and refund process by weeks or even months.
  • What should I do if I have a problem with my order? If you have a problem with your order, such as a damaged product, an incorrect item or a delay in shipping, please consult our customer service team first to find the right solution.
  • When can I expect a refund without a dispute? When you contact us directly, we can usually process returns and refunds within 7-14 business days. This is often much faster than through the dispute process.
  • What if I already have a dispute open? If a dispute has already been opened, we kindly ask you to consider withdrawing the dispute so that we can work directly with you to resolve the issue as quickly as possible. Please note that opportunities to expedite the refund process are limited while an active dispute is ongoing. By contacting our customer service team directly, you help us resolve issues quickly and efficiently so that you receive your refund as soon as possible.

If you have any questions, please do not hesitate to contact us at the special email address we have created for people who are experiencing problems and have made a payment using PayPal or Credit Card.

Credit Card Payment: Creditcard@capital-brands.com

PayPal: PayPal@capital-brands.com