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At Sunnerey, we aim to provide a seamless and efficient shipping experience. Below, you will find all necessary details about our shipping process, delivery times, and your rights as a customer.
We process and ship orders as quickly as possible. Delivery times may vary depending on your location:
Location |
Processing Time |
Shipping Time |
Max Delivery Time |
Australia |
48 hours |
Up to 19 working days |
21 working days |
Netherlands |
48 hours |
Up to 19 working days |
21 working days |
Belgium |
48 hours |
Up to 19 working days |
21 working days |
Germany |
48 hours |
Up to 19 working days |
21 working days |
United Kingdom |
48 hours |
Up to 19 working days |
21 working days |
Switzerland |
48 hours |
Up to 19 working days |
21 working days |
Important Note: Delivery times are estimates. While we strive to meet these timelines, delays caused by external factors such as customs clearance, courier issues, or peak seasons are beyond our control.
If your order is not delivered within 30 days, please contact us. We will work with you to find a prompt and fair solution, such as resending the product, awaiting delayed shipment, or offering a discount on a future order.
If you do not receive tracking updates after 5 business days, contact us at info@Sunnerey.com for assistance.
At Sunnerey, we take great care in ensuring your order reaches you in perfect condition. However, we understand that damages can occasionally occur during shipping. If you receive a damaged or defective item, we are committed to resolving the issue promptly and to your satisfaction.
What to Do If You Receive a Damaged Item
Our Commitment to Resolving the Issue
You can count on us to offer the following solutions, depending on the situation:
Important Notes
You have the right to withdraw from your purchase within 14 days of receiving your order. This right applies only if:
Please refer to our Return Policy for detailed instructions.
We offer free shipping for all orders. However, additional charges (e.g., VAT, customs duties) imposed by your country are not included and are the customer’s responsibility.
This shipping policy complies with Dutch consumer law and EU regulations, ensuring transparency and fairness while protecting both our business and our customers.
For questions or concerns about shipping, please contact us through E-mail:
"Please note that the address below is not a return address, and returning items to this address may result in the loss of your refund."
Sunnerey
Dick Ketstraat 14
5645 LB Eindhoven
The Netherlands
Email: info@Sunnerey.com
Chamber of Commerce (KVK) number: 95327533
VAT number: NL867088370B01
Copyright Notice
The content of this policy, including text, layout, and design, is the intellectual property of Sunnerey and is protected under applicable copyright laws. Unauthorized copying, reproduction, or distribution of this policy in whole or in part is strictly prohibited and may result in legal action. If you wish to reference or use any part of this policy, please contact us at info@Sunnerey.com for permission.
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INFO
WHY SUNNEREY?
We design modern lighting that blends technology and timeless style, creating warm, inviting spaces with affordable luxury for every home.
Company Details
Dick Ketstraat 14, 5645LB Eindhoven,
Business Registration: 95327533
VAT: NL867088370B01
Capital Brands B.V. / Sunnerey
"Please note that the address above is not a return address, and returning items to this address may result in the loss of your refund."
Email: info@sunnerey.com
Facebook Messenger: SUNNEREY
Any questions? Check out our Frequently asked Questions
Or contact us via our Contact page
Customer Service Hours
Monday - Friday 09:00 - 19:00
Saturday: 10:00 - 17:00